Shipping Policy
Roux & Robin offers standard shipping to the US on All products. Fast Paid shipping is available for customers who want to receive their products fast.
Standard Shipping, If you opt for Standard Shipping and the package becomes stolen or lost. Roux & Robin will not be responsible if the carrier shows "DELIVERED". Please purchase the route protection shipping insurance for your order".
DISCLAIMER:
Roux and Robin is not responsible for any packages showing ‘Delivered’ and signed for. Roux & Robin will not be offering to reship, refund, or reprocess any orders that were shipped to the customer’s provided shipping address. It is solely the customer’s responsibility to check shipping updates and be available to receive the ordered packages.
The average processing time for standard shipping is 2 Business days, The Carrier transit time is between 4-5 Business days which totals to 7-12 Business days to receive your order for Standard Shipping. We recommend opting for Expedited Shipping if you want your order early.
Rollers are non refundable and/or non-exchangeable
Expedited shipping takes 2 Business days.
If you want to track your order, please visit this page
We offer 3 Shipping Options:
Standard shipping, estimated shipping for in-stock items.
| Standard Shipping Order Received By | Standard Shipping Order Shipped By | Expected Delivery |
| Sunday | Tuesday | 5-10 business days later |
| Monday | Wednesday | 5-10 business days later |
| Tuesday | Friday | 5-10 business days later |
| Wednesday | Monday | 5-10 business days later |
| Thursday | Tuesday | 5-10 business days later |
| Friday | Tuesday | 5-10 business days later |
| Saturday | Tuesday | 5-10 business days later |
*The following destinations are excluded from Standard Shipping:
-
P.O. Boxes
2 Day Expedited shipping, estimated shipping for in-stock items.
| 2 Day Expedited Order Received By | 2 Day Expedited Order Shipped By | Expected Delivery |
| Sunday before 3pm PT | Monday | Wednesday |
| Monday before 3pm PT | Monday | Wednesday |
| Tuesday before 3pm PT | Tuesday | Thursday |
| Wednesday before 3pm PT | Wednesday | Friday |
| Thursday before 3pm PT | Thursday | Monday |
| Friday before 3pm PT | Friday | Tuesday |
| Saturday before 3pm PT | Monday | Wednesday |
*The following destinations are excluded from Standard Shipping:
-
P.O. Boxes
Next Day shipping, estimated shipping for in-stock items.
| Next Day Order Received By | Next Day Order Shipped By | Expected Delivery |
| Sunday before 3pm PT | Monday | Tuesday |
| Monday before 3pm PT | Monday | Tuesday |
| Tuesday before 3pm PT | Tuesday | Wednesday |
| Wednesday before 3pm PT | Wednesday | Thursday |
| Thursday before 3pm PT | Thursday | Friday |
| Friday before 3pm PT | Friday | Monday |
| Saturday before 3pm PT | Monday | Tuesday |
*The following destinations are excluded from Standard Shipping:
- Military Addresses (APO/FPO)
- P.O. Boxes
- U.S. Territories, including American Samoa, Marshall Islands, Micronesia, North Mariana Islands, Palau, Puerto Rico and U.S. Virgin Islands